THESE TERMS AND CONDITIONS (“TERMS AND CONDITIONS”) STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF Sunshine Technologies. COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH Sunshine Technologies.. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, AND SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SERVICE PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS.
AGREEMENT
THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, ANY ADDITIONAL TERMS MENTIONED FOR YOUR PLAN ORDER AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND Sunshine Technologies. (THE “AGREEMENT”). The Plan Order will form the part of the “Agreement” only if the same has been acknowledged by Sunshine Technologies. in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the Sunshine Technologies. Portal (defined below), or obtain Services (defined below).
DEFINITIONS
Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions.
“YOU”
“You” means you individually, any person, including any employer that you are acting on behalf of.
“Sunshine Technologies.”
“Sunshine Technologies.” is the service mark of Sunshine Technologies. All references to Sunshine Technologies. refer to Sunshine Technologies.
“Subscription Based Plans”
“Subscription Based Plans” are tenured Subscription plans offered by Sunshine Technologies. that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.
“SERVICES” AND “Sunshine Technologies. PORTAL”
All references to “Services” refer to any Sunshine Technologies. service plan that you enter into with Sunshine Technologies. through use of the Sunshine Technologies. web portal located at https://sunshinetechnolgies.com (the”Sunshine Technologies. Portal”) or by calling the Sunshine Technologies. phone number mentioned on the web portal. These Terms and Conditions govern all plans available through the Sunshine Technologies. Portal, and any use of the Sunshine Technologies. Portal. In the event of any conflict these Terms and Conditions control any Plan Order form that you submit requesting Services (“Plan Order”).
“MATERIALS”
“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Sunshine Technologies. Portal are the proprietary and copyrighted work of Sunshine Technologies. and/or its suppliers. The definition of “Materials” does not include the design or layout of the https://sunshinetechnolgies.com Web site or any other Sunshine Technologies. owned, operated, licensed or controlled site.
“SOFTWARE”
“Software” means a computer program of any kind, whether owned by Sunshine Technologies. or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Sunshine Technologies. Software and Third Party Software.
SUBMISSION OF PLAN ORDERS : SERVICE PLANS
You may order Services by submitting Plan Orders through the Sunshine Technologies. Portal or by calling Sunshine Technologies.. Once Sunshine Technologies. accepts the Plan Order submitted by you, then you will receive an email from Sunshine Technologies. at the email address that you provide or have provided to Sunshine Technologies. as part of the Registration Process for the Services. Sunshine Technologies. is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Sunshine Technologies. of a Plan Order, you will have a Service Plan.
UNDERTAKING
Subject to the Terms and Conditions, and other terms specific to each Service Plan, Sunshine Technologies. will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Sunshine Technologies. will attempt problem diagnosis and a solution over the telephone, through chat, email or other means as it deems most appropriate under the circumstances including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject to Sunshine Technologies.’s Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us at our helpline.
PAYMENT
Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Sunshine Technologies. has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.
You understand that certain Service Plans may have onetime fee including, but not limited to “Service Fee” and/or “Activation Fee”. This fee will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order.
When you purchased the Service, you agreed to specific price and plan, which may have include a Term Plan. Similarly, some plans may offer a discount on the Service if you sign up for other Sunshine Technologies. services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the term expires; (2) you drop one of the Sunshine Technologies. services you were required to purchase to receive the special rate; or (3) You terminate the agreement/Service before the expiry of the term.
Credit Card Billing
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Sunshine Technologies. to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Sunshine Technologies. and/or any other company who bills products or services, or acts as billing agent for Sunshine Technologies. to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Sunshine Technologies. with updated credit card information upon Sunshine Technologies.’ request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Sunshine Technologies. nor any Sunshine Technologies. affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enrol, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Sunshine Technologies.’ option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional GBP15.00.
REFUND POLICY
A refund can be requested with in the first 72 hours from the date the services were provided. However, 77% of original payment will be refunded. Remaining 23% will be retained as a one-time charge for resolving the issues and services.
In case of any dissatisfaction, it would be advisable to request a refund instead of stopping a payment.
RENEWAL POLICY
You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.The issue is out of scope for the particular plan 15 days have not passed after the issue was last worked upon by an Sunshine Technologies. technician
Your credit card will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with Sunshine Technologies..
If you would like to opt out of the ‘Auto Renewal’, please call us at our helpdesk given above and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your services.
PRIVACY POLICY
We believe in your right to know what information is collected during your visit to our web site and how that information is used and safeguarded.
Information Automatically Gathered About All Visitors
We collect aggregate and user-specific information on which pages consumers access or visit. This information is used to generate reports that help us assess the value of and interest in the various types of content we provide and to improve the content of our web pages. We can build a better site and content strategy if we know which pages our users are visiting, how often they visit and how long they stay on a page.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address (but not the e-mail address), when you visit our site. Your IP address does not contain personally identifiable information, nor does it identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, and to measure traffic within our site.
To help make our site more responsive to the needs of our visitors, we may utilize a standard feature of browser software called a “cookie.” A cookie is a small piece of computer code that is deposited on your hard drive by our site. Browsers typically recognize when a cookie has been sent to your computer and give you the option to refuse or allow it. A cookie does not actually identify you, just the computer that you are using to access our site. A cookie cannot read data off your hard drive. Our advertisers, content partners and sites that are reached from links on our site may also assign their own cookies to your browser, a process that we cannot control.
We use cookies to help us tailor our site to your needs so we can deliver a better and more personalized service. It is a cookie, for example, that allows us to deliver to you any personalized information each time you visit a site.
In addition, we can access cookies later in your current session or in a later session on our site in order to improve your visit to our web site, as in the following examples:
Account Registration
If your use of a component of the site requires you to register, a cookie will be used to automatically identify you as a registered user when you are using our site. These cookies are known as persistent cookies and continue on your computer after the initial session in which they are created.
This cookie allows us to maintain information containing the products or services you are purchasing while you are online. To limit unauthorized access, this cookie, also called a session cookie, expires whenever you exit a browser session.
Like many other commercial sites, our site may utilize an electronic file called a web beacon to count users who have visited a page or to recognize users by accessing certain cookies. Our site and/or our partner web sites use web beacons for auditing purposes and to collect information from the websites of certain partners. Information recorded through these web beacons is used to report anonymous individual and/or aggregate information about our users from our partners. Aggregate information may include demographic and usage information. No personally identifiable information about you is shared with partners. To opt-out of a third parties’ use of web beacons please click here.
Third Party Advertising
We may use third-party advertising companies to serve ads when you visit our Web Site. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this Web Site and to other web sites in order to provide advertisements about goods and services of interest to you. These companies may employ cookies and clear GIFs to measure advertising effectiveness. Any information that these third parties collect via cookies and clear GIFs is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or e-mail message). We encourage you to read these businesses’ privacy policies if you should have any concerns about how they will care for your personal information. If you would like more information about this practice and to know your choices about not having this information used by these companies, see the Network Advertising Initiative’s consumer web site.
Yahoo! is an ad network partner that displays ads on our Web Site. To improve your ad experience on our Web Site and elsewhere on the Internet, we may send non-personal information to Yahoo! based on your browser’s activities, such as type of pages viewed and categories of interests, so that the advertising you see is relevant to you. Yahoo! also may use information regarding its own users to select which ads to display. Click here to learn more about Yahoo!’s ad practices, including how to opt out of using anonymous information to select which ads to show you.
Information Gathered by Voluntary Submission
To make use of certain features on our web site (such as contests, comments, and other interactive forums and blogs) visitors need to register and to provide certain information as part of the registration or participation process. We may ask, for example, for your name, e-mail address, and zip code, and we might request information on your interest in sports, personal finance, the performing arts, and the like.
The information you supply will help us offer you more personalized features, to tailor our sites to your interests and make them more useful to you. The more you tell us about yourself, the more value we can offer you. Supplying such information is entirely voluntary. But if you do not supply the information we need, we may be unable to provide you with services and content we make available to other visitors to our sites. Of course, even if you want to remain completely anonymous, you are still free to take advantage of the wealth of content that is otherwise available, without registration, on our sites.
What We Do With the Information We Gather About You
We or one of our owner or affiliated companies may perform statistical, marketing and demographic analyses of our delivery subscribers and their subscription patterns. In addition, we may generally inform our advertisers about our subscriber base. When we present information to our advertisers — to help them understand our audience and confirm the value of advertising on our websites — it is usually in the form of aggregated statistics on traffic to various pages within our sites. We will not share individual user information with third parties unless the user has specifically approved the release of that information. In some cases, however, we may provide information to legal officials as described in “Compliance with Legal Process” below.
In some cases, we contract with third parties to provide services on our behalf, including credit-card and bill processing, shipping, e-mail distribution, list processing and analytics or promotions management. We provide these third parties only with the information necessary for them to perform their specific services. These service providers are restricted from using this information in any way other than to provide services to us, and they may not share this information with any one else nor may they resell this data.
Compliance with Legal Process
We may disclose personal information if we or one of our affiliated companies is required by law to disclose personal information, or if we believe in good faith that such action is necessary to comply with a law or some legal process, to protect or defend our rights and property, to protect against misuse or unauthorized use of our web sites or to protect the personal safety or property of our users or the public.
A Final Note:
We are affiliated with other companies, some of which feature our branding; in addition there are links to third parties contained on our site. Our Privacy Policy does not apply to those companies’ web sites, so you should refer to each of those sites to obtain information on their privacy policies. If you cannot find the privacy policy on any of these sites once you have arrived at their site via a link from our site, you should contact that site directly for more information.
The web is an evolving medium. If we need to change our Privacy Policy at some point in the future, we will post the changes before they take effect if we believe that the change in the way we use your personal information is significant or material. Of course, our use of information gathered while the current policy is in effect will always be consistent with the current policy, even if we change that policy later.
If you have any questions about this policy, or anything not otherwise stated above, please contact us at any time.
If user has any questions about the privacy Policy at our Web site, user can e-mail user inquiries to